FAQs - Frequently Asked Questions

Our answers to frequently asked questions

What exactly are your 3D paintings?

Our 3D paintings are works of art created by superimposing different layers of wood (plywood).

Through a mix of cutting-edge technology and ancient Italian craftsmanship, the layers merge to create a three-dimensional effect that gives life to fascinating plays of light and shadow.

You can see this very well, for example, in our 9-layer Mandalas or in Van Gogh's Starry Night with as many as 11 layers.

Is it mandatory to create an account to purchase?

You don't have to register on the site to purchase products; you can also complete your order as a guest.

However, creating an account offers additional features that may be useful, such as: allowing you to expedite future orders, easily track the status of your shipment, have a history of your purchases, and of course, access special promotions.

How can I find out about your return and shipping policies?

All details on processing times, delivery costs and how to request a refund or return can be found in the footer (at the bottom of the page) by clicking on " Shipping Information " and " Refund Information ".

Can I have a painting delivered directly to someone else as a gift?

Absolutely yes.

During checkout, you can enter the address of the person you wish to gift as the "Shipping Address," while keeping your own as the "Billing Address."

If you'd like to add a personalized card or note, please contact us immediately after ordering!

Do you ship internationally?

Yes, we ship worldwide. Our website is configured to ship throughout Europe (France, Germany, Spain, etc.), the United States, and Canada.

You can set the site to display the price directly in your local currency (e.g. Dollars, Pounds, etc.) from the drop-down menu.

During checkout, the system will calculate the shipping cost and any additional taxes.

Any duties and customs clearance costs for shipments outside the European Union are excluded from the calculation.

How is the painting packaged to avoid damage during transport?

We know how precious art is.

Each painting is packaged with extreme care, using protective materials and boxes designed to absorb any impact and ensure that the work arrives in perfect condition, both in Italy and abroad, using only eco-friendly packaging.

How do you hang your multi-layer paintings?

Our paintings are designed to be hung easily and safely.

There are various fastening systems available for our works, for example:

  • A break in the frame invisible when observing the painting; in this case, the hook or nail will be hidden inside the frame of the painting and will not be visible.
  • With triangular hooks fixed to the screws passing through the frame; from the front you will see the hooks or nails that support the frame.
  • Invisible rear fixing; it is a solid and invisible attachment system, which allows the painting to adhere perfectly to the wall.

What size paintings are available? Can I get a larger one?

Standard dimensions vary depending on the design and proportions of the work (for example, for the "Infinite Harmony" or "Cathedral of Light" lines); they are always precisely indicated in the technical data sheet for each individual product.

However, if you have a particularly large wall or a specific need, we can create a custom piece together: contact us to discuss the ideal proportions for your space. Currently, the largest possible size is 600 x 300 mm, but don't worry, we can create multi-panel pieces so you have no limits.

How thick/deep is a multilayer painting?

The depth depends mainly on two factors: the number of levels that make up the design (a 9-level painting, for example, will be thicker than one with 5) and the thickness of the wood used for each level.

This overlap is designed down to the millimetre to ensure a strong three-dimensional impact without being excessively heavy on the wall.

The exact thickness is reported in the technical specifications of each work.

Can I see the details of the painting in very high resolution before purchasing?

Certainly!

We know how important it is to perceive the materiality of the wood, the precision of the cuts and the depth of the levels.

To help you appreciate every single grain and the highest quality craftsmanship, if you'd like to evaluate a custom piece or a personalized project, we can send you 4K images of our work or details, so you can experience the work almost as if you were holding it before your eyes.

Will the wood grain be identical to the photo on the website?

No, and this is the true magic of wood!

Nature gives us unique nuances; each wooden plank has unique grain and knots.

The photos on our website (which we present in very high resolution to show you every detail) are extremely faithful to the design, but the work you receive will have a soul and a "natural design" of the wood that is unique and uniquely yours.

What kind of workmanship is behind one of your 3D paintings?

Each work is born from a " subtle alchemy " between the highest laser cutting technology, which guarantees maximum precision of the levels, and an accurate manual finishing.

We assemble and care for each layer by hand, combining innovation and ancient Italian craftsmanship.

Does the wood used come from sustainable forests?

Respect for nature is the foundation of our philosophy: it is the earth itself that provides us with the raw materials that make our art unique.

We carefully select wood from suppliers who guarantee a controlled supply chain and responsible management of forest resources.

How can I best enhance the 3D effect of the painting in my home?

The secret of our multilayer paintings is how they "play" with light.

We recommend placing the work in a spot where it receives grazing light (whether natural light from a side window or a directional wall spotlight). This type of lighting enhances the shadows cast between the various layers of wood, making the painting come alive and change depending on the time of day or the intensity of the artificial light.

Are the paintings all identical or are there differences?

No, each painting is unique.

Wood is a living, breathing material: we aim to enhance every single grain and natural knot; furthermore, the manual finishing ensures that, even starting from the same design, no two pieces will ever be perfectly identical.

Uniqueness is our rule.

Is it possible to request a custom made work?

Absolutely yes.

We believe in the invisible thread that binds art to those who observe it.

We create custom, unique, and one-of-a-kind works, tailored to your needs and ideas.

Visit the " Contact " section and tell us your vision for bringing something intimately yours to life.

How can I clean and care for my wooden work?

Since this is handcrafted natural wood, we do not recommend using aggressive chemicals or excessively wet cloths.

To preserve the beauty of the work and remove dust from the various layers, simply use a soft duster, a soft-bristled brush, or a dry microfiber cloth. For more details, please visit our dedicated page.

Can the paintings be displayed outdoors or in humid environments?

Being made of fine natural wood, our paintings are designed exclusively for interior spaces.

We advise against direct and prolonged exposure to atmospheric agents or in rooms with very high humidity levels (such as, for example, windowless bathrooms), to avoid the wood from undergoing alterations.

What is included in the price?

All prices displayed (for example, for the works on display such as "Infinite Harmony" or "Cathedral of Light" which are around €310 - €315) include taxes and shipping costs for Italian customers.

For shipments outside of Italy, the amount added to your cart will include any additional shipping costs.

We would like to emphasize that any duties and customs clearance costs - for shipments outside the European Union - the entire amount is the responsibility of the buyer.

What payment methods do you accept?

Our shop accepts the major and most secure payment methods, including credit/debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay, Google Pay, Shop Pay and Union Pay .

We also offer the option to pay in convenient installments via Klarna .

Why should I subscribe to your newsletter?

By subscribing to our newsletter, you'll become part of our world: you'll be among the first to discover new arrivals, new 3D painting collections, and you'll receive exclusive updates on promotions and behind-the-scenes insights into our artisan workshop.

Do you collaborate with architects or interior designers on furniture projects?

Yes, our works integrate perfectly into residential or commercial interior design projects (hotels, offices, luxury restaurants, etc.).

We offer consultancy to industry professionals for the creation of custom-made pieces that match the architectural lines and materials of the project.

We invite you to write to us via the " Contact Us " page to discuss B2B partnerships.